Dual Site NHS Foundation Trust
Case Study: NHS Trust London
Two large general hospitals based in London. The Trust provides acute and tertiary care and also offers a range of community based services, including an award winning sexual health and HIV clinics across London.
Dearden were originally appointed to provide consultancy support to the HR function in 2008 and provided this support until 2013. Mark Gammage as Managing Director of Dearden HR worked as the interim HRD for 3 years before becoming substantively employed three days a week for the last 2 years. His role included acting as Deputy CEO and COO for 10 months during this period.
The Trust had significant issues with high turnover and poor staff engagement, its services to patients were largely unexceptional and the Trust had just lost 2 stars in the then national star rating system being moved from 3 stars to 1 star. Through a widespread programme of staff engagement, realising staff benefits and improvements to communication, leadership and management, the Trust’s performance substantially improved.
What We Did
The Trust received an outstanding staff survey in 2012 with 70% of Key Findings showing an improvement on the previous year and over 80% better than the average for an acute Trust, including:
● staff recommending the Trust as a place to work or receive treatment (4.05 in 2013 on a 1-5 likert scale; the previous year was 3.88, and national average 3.57)
● staff job satisfaction (3.71; national average 3.56)
● the Trust scored the best score nationally for KF21; % of staff reporting good communication between management and staff
The Trust scored better than acute Trusts in 18 KFs (out of 28) with 14 KFs in the top 20%. Over half of the Trust’s KFs were in the top quartile of London Trusts.
Most significantly, 80% of staff replied that they would be happy with the standard of care provided to friend/ family as compared to a national average of 60%.
The Trust met and/ or surpassed all of its performance quality standards including waiting times for treatment and achieved the highest level of A&E performance in the country. The Trust was also voted the safest Hospital by Dr Foster in 2012.
The Trust achieved a ‘double excellent rating’
The Trust also earned independent national recognition as an outstanding employer, being named Best Employer for Carers and in the top 30 employers in the UK by the Top Employers for Working Families Awards 2010, 2011 and 2012, and voted as having the Most Effective Benefits strategy amongst all UK organisations in the HR Excellence Awards 2011.